---
description: Compare SherpaDesk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SherpaDesk vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [iPad CRM Software](/directory/433/ipad/software) > [SherpaDesk \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/26567/436317/sherpadesk/vs/freshservice)

# Compare SherpaDesk vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/26567/436317/sherpadesk/vs/freshservice

> Detailed comparison between SherpaDesk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SherpaDesk | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 62 | 714 |
| **Starting Price** | US$39.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshservice

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SherpaDesk Profile](https://www.softwareadvice.co.nz/software/26567/sherpadesk)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/26567/436317/sherpadesk/vs/freshservice)

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