---
description: Compare Zammad vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zammad vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zammad \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk)

# Compare Zammad vs Zoho Desk

Canonical: https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk

> Detailed comparison between Zammad and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zammad | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 7 | 2216 |
| **Starting Price** | US$5.80 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zammad

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

### Zoho Desk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

## Links

- [View Zammad Profile](https://www.softwareadvice.co.nz/software/249664/zammad)
- [View Zoho Desk Profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zammad vs Zoho Desk Comparison","description":"Compare Zammad vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.co.nz/software/249664/zammad#software"},{"@id":"https://www.softwareadvice.co.nz/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"Zammad","description":"Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across many industries.\n\nZammad offers key features like ticket management, autosave, full-text search, template creation, external authentication, time recording, smart chat, reporting, and more. Users can create tickets via email, web forms, chat, or phone. Emails are automatically linked to the appropriate tickets. Agents can set up saved replies, tags, and macros to streamline response times. The knowledge base allows administrators to provide customers with answers to common questions. The reporting provides managers insights into ticket volumes, response times, and agent workloads.\n\nZammad works on all major operating systems and is mobile-friendly for agents on the go. Zammad’s open application programming interface (API) also allows for integration with third-party applications and uses technologies such as WebApp/HTML5, WebSockets, and REST in the front end, while the back end works with Ruby on Rails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee20c9b9-5e8f-438c-8905-c06bfc7532f7.png","url":"https://www.softwareadvice.co.nz/software/249664/zammad","@id":"https://www.softwareadvice.co.nz/software/249664/zammad#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":7},"offers":{"price":"5.8","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@id":"https://www.softwareadvice.co.nz/software/393877/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2216},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Zammad vs Zoho Desk","position":3,"item":"https://www.softwareadvice.co.nz/compare/249664/393877/zammad/vs/zoho-desk","@type":"ListItem"}]}]}
</script>