---
description: Compare Milvus vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Milvus vs ManageEngine ServiceDesk Plus Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Milvus \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus)

# Compare Milvus vs ManageEngine ServiceDesk Plus

Canonical: https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus

> Detailed comparison between Milvus and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Milvus | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 298 | 233 |
| **Starting Price** | R$35.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Milvus

- API
- Assignment Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Issue Scheduling
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Catalog
- Support Ticket Management

### ManageEngine ServiceDesk Plus

- API
- Assignment Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Issue Scheduling
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Service Catalog
- Support Ticket Management

## Links

- [View Milvus Profile](https://www.softwareadvice.co.nz/software/246233/milvus)
- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Milvus vs ManageEngine ServiceDesk Plus Comparison","description":"Compare Milvus vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus","about":[{"@id":"https://www.softwareadvice.co.nz/software/246233/milvus#software"},{"@id":"https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Milvus","description":"Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.\nIn addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.\nDesigned for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.co.nz/software/246233/milvus","@id":"https://www.softwareadvice.co.nz/software/246233/milvus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"35","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fa96c329-c04e-4d0f-ba42-e5839e17ffaa.png","url":"https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus","@id":"https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":233},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/4256/service-desk/software","@type":"ListItem"},{"name":"Milvus vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.softwareadvice.co.nz/compare/246233/360387/milvus/vs/manageengine-servicedesk-plus","@type":"ListItem"}]}]}
</script>