---
description: Compare Calabrio ONE vs Luware Nimbus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Calabrio ONE vs Luware Nimbus Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Calabrio ONE \<span\>vs\</span\> Luware Nimbus](https://www.softwareadvice.co.nz/compare/231268/445711/calabrio-one-suite/vs/luware-nimbus)

# Compare Calabrio ONE vs Luware Nimbus

Canonical: https://www.softwareadvice.co.nz/compare/231268/445711/calabrio-one-suite/vs/luware-nimbus

> Detailed comparison between Calabrio ONE and Luware Nimbus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Luware Nimbus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 263 | 7 |
| **Starting Price** | US$295.00 | CHF 75.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Calabrio ONE

- API
- Agent Interface
- CRM
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking
- Call Transfer
- Collaboration Tools
- Computer Telephony Integration
- Interaction Tracking
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Productivity Analysis
- Queue Management
- Real-Time Monitoring
- Reporting/Analytics
- Skills Tracking
- Third-Party Integrations

### Luware Nimbus

- API
- Agent Interface
- CRM
- Call Reporting
- Call Routing
- Call Transfer
- Collaboration Tools
- Interaction Tracking
- Multi-Channel Communication
- Performance Management
- Queue Management
- Real-Time Monitoring
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Calabrio ONE Profile](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite)
- [View Luware Nimbus Profile](https://www.softwareadvice.co.nz/software/445711/luware-nimbus)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/231268/445711/calabrio-one-suite/vs/luware-nimbus)

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