---
description: Compare Help Scout vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs Confluence Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Help Scout \<span\>vs\</span\> Confluence](https://www.softwareadvice.co.nz/compare/2280/430492/help-scout/vs/confluence)

# Compare Help Scout vs Confluence

Canonical: https://www.softwareadvice.co.nz/compare/2280/430492/help-scout/vs/confluence

> Detailed comparison between Help Scout and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Confluence |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 225 | 3663 |
| **Starting Price** | US$55.00 | US$5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Access Controls/Permissions
- Archiving & Retention
- Collaboration Tools
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Knowledge Management
- Prioritisation
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Workflow Management

### Confluence

- API
- Access Controls/Permissions
- Archiving & Retention
- Collaboration Tools
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Knowledge Management
- Prioritisation
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Workflow Management

## Links

- [View Help Scout Profile](https://www.softwareadvice.co.nz/software/2280/help-scout)
- [View Confluence Profile](https://www.softwareadvice.co.nz/software/430492/confluence)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/2280/430492/help-scout/vs/confluence)

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