---
description: Compare SugarCRM vs Zoho CRM Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SugarCRM vs Zoho CRM Plus Comparison
---

Breadcrumb: [Home](/) > [Sales Intelligence Software](/directory/4620/sales-intelligence/software) > [SugarCRM \<span\>vs\</span\> Zoho CRM Plus](https://www.softwareadvice.co.nz/compare/21128/435094/sugarcrm/vs/zoho-crm-plus)

# Compare SugarCRM vs Zoho CRM Plus

Canonical: https://www.softwareadvice.co.nz/compare/21128/435094/sugarcrm/vs/zoho-crm-plus

> Detailed comparison between SugarCRM and Zoho CRM Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Zoho CRM Plus |
| **Overall rating** | 3.8/5 | 4.4/5 |
| **Total Reviews** | 413 | 71 |
| **Starting Price** | US$59.00 | US$45.65 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SugarCRM

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Channel Marketing
- Performance Metrics
- Real-Time Reporting
- Referral Tracking
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

### Zoho CRM Plus

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Channel Marketing
- Performance Metrics
- Real-Time Reporting
- Referral Tracking
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

## Links

- [View SugarCRM Profile](https://www.softwareadvice.co.nz/software/21128/sugarcrm)
- [View Zoho CRM Plus Profile](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/21128/435094/sugarcrm/vs/zoho-crm-plus)

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