---
description: Compare NiCE CXone vs Contact Center as a Service (CCaaS) regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs Contact Center as a Service (CCaaS) Comparison
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [NiCE CXone \<span\>vs\</span\> Contact Center as a Service (CCaaS)](https://www.softwareadvice.co.nz/compare/20067/402985/nice-incontact-cxone-workforce/vs/evolve-ip)

# Compare NiCE CXone vs Contact Center as a Service (CCaaS)

Canonical: https://www.softwareadvice.co.nz/compare/20067/402985/nice-incontact-cxone-workforce/vs/evolve-ip

> Detailed comparison between NiCE CXone and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.2/5 | 4.0/5 |
| **Total Reviews** | 581 | 21 |
| **Starting Price** | US$110.00 | US$85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### NiCE CXone

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce)
- [View Contact Center as a Service (CCaaS) Profile](https://www.softwareadvice.co.nz/software/402985/evolve-ip)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/20067/402985/nice-incontact-cxone-workforce/vs/evolve-ip)

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