---
description: Compare Five9 vs Cisco Unified Contact Center Express regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Five9 vs Cisco Unified Contact Center Express Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Five9 \<span\>vs\</span\> Cisco Unified Contact Center Express](https://www.softwareadvice.co.nz/compare/20063/391960/five9/vs/cisco-unified-contact-center-express)

# Compare Five9 vs Cisco Unified Contact Center Express

Canonical: https://www.softwareadvice.co.nz/compare/20063/391960/five9/vs/cisco-unified-contact-center-express

> Detailed comparison between Five9 and Cisco Unified Contact Center Express. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Cisco Unified Contact Center Express |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 481 | 5 |
| **Starting Price** | US$159.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation | - |

## Key features

### Five9

- API
- Automatic Call Distribution
- Call Routing
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Email Management
- Employee Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

### Cisco Unified Contact Center Express

- API
- Automatic Call Distribution
- Call Routing
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- Email Management
- Employee Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View Five9 Profile](https://www.softwareadvice.co.nz/software/20063/five9)
- [View Cisco Unified Contact Center Express Profile](https://www.softwareadvice.co.nz/software/391960/cisco-unified-contact-center-express)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/20063/391960/five9/vs/cisco-unified-contact-center-express)

-----

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