Talkdesk vs ICTContact Comparison

Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support... Learn more

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ICTContact

ICTContact is an advanced unified Contact Centre software solution and Inside sales dialer software solution with an agent portal and IVR studio to... Learn more

Target size

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Talkdesk

Overall rating

4.5
(727 reviews)

Features rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.7
Customer Support
4.6
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ICTContact

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Talkdesk
  • Free Version
  • Free Trial
ICTContact
Not provided by vendor
  • Free Version
  • Free Trial
Talkdesk
  • Cloud-based
  • On-premise
ICTContact
  • Cloud-based
  • On-premise
Talkdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ICTContact
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat