---
description: Compare everything HelpDesk vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: everything HelpDesk vs SysAid Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [everything HelpDesk \<span\>vs\</span\> SysAid](https://www.softwareadvice.co.nz/compare/1944/158389/grouplink/vs/sysaid-it-crm)

# Compare everything HelpDesk vs SysAid

Canonical: https://www.softwareadvice.co.nz/compare/1944/158389/grouplink/vs/sysaid-it-crm

> Detailed comparison between everything HelpDesk and SysAid. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | everything HelpDesk | SysAid |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 13 | 519 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### everything HelpDesk

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### SysAid

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View everything HelpDesk Profile](https://www.softwareadvice.co.nz/software/1944/grouplink)
- [View SysAid Profile](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/1944/158389/grouplink/vs/sysaid-it-crm)

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