---
description: Compare Efecte IT Service Management vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Efecte IT Service Management vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Efecte IT Service Management \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.co.nz/compare/192589/363691/efecte/vs/service-cloud)

# Compare Efecte IT Service Management vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.co.nz/compare/192589/363691/efecte/vs/service-cloud

> Detailed comparison between Efecte IT Service Management and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Efecte IT Service Management | Salesforce Service Cloud |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 11 | 824 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Efecte IT Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Salesforce Service Cloud

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Efecte IT Service Management Profile](https://www.softwareadvice.co.nz/software/192589/efecte)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/192589/363691/efecte/vs/service-cloud)

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