---
description: Compare InvGate Service Management vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InvGate Service Management vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Mortgage CRM Software](/directory/345/mortgage-crm/software) > [InvGate Service Management \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk)

# Compare InvGate Service Management vs Freshdesk

Canonical: https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk

> Detailed comparison between InvGate Service Management and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | InvGate Service Management | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 108 | 3486 |
| **Starting Price** | US$17.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### InvGate Service Management

- API
- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting/Analytics
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting/Analytics
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View InvGate Service Management Profile](https://www.softwareadvice.co.nz/software/19043/invgate-service-desk)
- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"InvGate Service Management vs Freshdesk Comparison","description":"Compare InvGate Service Management vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.nz/software/19043/invgate-service-desk#software"},{"@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"InvGate Service Management","description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15e50ecf-1764-43e3-81f0-15980fb29119.png","url":"https://www.softwareadvice.co.nz/software/19043/invgate-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/19043/invgate-service-desk#software","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":108,"ratingValue":4.6},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Mortgage CRM Software","position":2,"item":"/directory/345/mortgage-crm/software","@type":"ListItem"},{"name":"InvGate Service Management vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.nz/compare/19043/110247/invgate-service-desk/vs/freshdesk","@type":"ListItem"}]}]}
</script>