---
description: Compare BMC Helix ITSM vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BMC Helix ITSM vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [BMC Helix ITSM \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/184531/436317/bmc-helix-itsm/vs/freshservice)

# Compare BMC Helix ITSM vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/184531/436317/bmc-helix-itsm/vs/freshservice

> Detailed comparison between BMC Helix ITSM and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Freshservice |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 116 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### Freshservice

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Automated Discovery
- Change Management
- Configuration Management
- Customer Complaint Tracking
- Dashboard
- Data Visualisation
- For IT Project Management
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View BMC Helix ITSM Profile](https://www.softwareadvice.co.nz/software/184531/bmc-helix-itsm)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/184531/436317/bmc-helix-itsm/vs/freshservice)

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