---
description: Compare Gladly vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gladly vs Intercom Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Gladly \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.nz/compare/168565/378292/gladly/vs/intercom)

# Compare Gladly vs Intercom

Canonical: https://www.softwareadvice.co.nz/compare/168565/378292/gladly/vs/intercom

> Detailed comparison between Gladly and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Intercom |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 139 | 1133 |
| **Starting Price** | - | US$39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Gladly Profile](https://www.softwareadvice.co.nz/software/168565/gladly)
- [View Intercom Profile](https://www.softwareadvice.co.nz/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/168565/378292/gladly/vs/intercom)

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