---
description: Compare xMatters vs AlertMedia regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: xMatters vs AlertMedia Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [xMatters \<span\>vs\</span\> AlertMedia](https://www.softwareadvice.co.nz/compare/168379/357409/xmatters/vs/alert-media)

# Compare xMatters vs AlertMedia

Canonical: https://www.softwareadvice.co.nz/compare/168379/357409/xmatters/vs/alert-media

> Detailed comparison between xMatters and AlertMedia. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | xMatters | AlertMedia |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 141 | 151 |
| **Starting Price** | US$9.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### xMatters

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Email Alerts
- Event Logs
- Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Single Sign On
- Task Management
- Workflow Management

### AlertMedia

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Management
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Email Alerts
- Event Logs
- Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View xMatters Profile](https://www.softwareadvice.co.nz/software/168379/xmatters)
- [View AlertMedia Profile](https://www.softwareadvice.co.nz/software/357409/alert-media)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/168379/357409/xmatters/vs/alert-media)

-----

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