---
description: Compare SysAid vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SysAid vs NinjaOne Comparison
---

Breadcrumb: [Home](/) > [Computer Inventory Software](/directory/3721/computer-inventory/software) > [SysAid \<span\>vs\</span\> NinjaOne](https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm)

# Compare SysAid vs NinjaOne

Canonical: https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm

> Detailed comparison between SysAid and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | NinjaOne |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 520 | 294 |
| **Starting Price** | US$89.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Remote Access & Monitoring
- Service History
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Remote Access & Monitoring
- Service History
- Status Tracking
- Support Ticket Management

## Links

- [View SysAid Profile](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm)
- [View NinjaOne Profile](https://www.softwareadvice.co.nz/software/349671/ninjarmm)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SysAid vs NinjaOne Comparison","description":"Compare SysAid vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm","about":[{"@id":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm#software"},{"@id":"https://www.softwareadvice.co.nz/software/349671/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"SysAid","description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7373cfc4-13a3-43a7-99fe-41fea47fc52b.jpeg","url":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":520,"ratingValue":4.5},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"NinjaOne","description":"NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale.\n\nThe platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools.\n\nNinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f1a785b-1b4e-49d1-b083-41ab5eba3cbf.png","url":"https://www.softwareadvice.co.nz/software/349671/ninjarmm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/349671/ninjarmm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":294,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Computer Inventory Software","position":2,"item":"/directory/3721/computer-inventory/software","@type":"ListItem"},{"name":"SysAid vs NinjaOne","position":3,"item":"https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#breadcrumblist"}]}
</script>