---
description: Compare Deskpro vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Deskpro vs Milvus Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Deskpro \<span\>vs\</span\> Milvus](https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus)

# Compare Deskpro vs Milvus

Canonical: https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus

> Detailed comparison between Deskpro and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | Milvus |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 38 | 298 |
| **Starting Price** | US$39.00 | R$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Deskpro

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Ticket Management

### Milvus

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View Deskpro Profile](https://www.softwareadvice.co.nz/software/130528/deskpro)
- [View Milvus Profile](https://www.softwareadvice.co.nz/software/246233/milvus)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskpro vs Milvus Comparison","description":"Compare Deskpro vs Milvus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus","about":[{"@id":"https://www.softwareadvice.co.nz/software/130528/deskpro#software"},{"@id":"https://www.softwareadvice.co.nz/software/246233/milvus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Deskpro","description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72a73d83-af46-4d8a-aa0c-812f37d3e66e.png","url":"https://www.softwareadvice.co.nz/software/130528/deskpro","@id":"https://www.softwareadvice.co.nz/software/130528/deskpro#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Milvus","description":"Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.\nIn addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.\nDesigned for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.co.nz/software/246233/milvus","@id":"https://www.softwareadvice.co.nz/software/246233/milvus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"35","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"Deskpro vs Milvus","position":3,"item":"https://www.softwareadvice.co.nz/compare/130528/246233/deskpro/vs/milvus","@type":"ListItem"}]}]}
</script>