---
description: Compare Atera vs DeskDay regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Atera vs DeskDay Comparison
---

Breadcrumb: [Home](/) > [MSP Software](/directory/4553/msp/software) > [Atera \<span\>vs\</span\> DeskDay](https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay)

# Compare Atera vs DeskDay

Canonical: https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay

> Detailed comparison between Atera and DeskDay. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Atera | DeskDay |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 448 | 0 |
| **Starting Price** | US$129.00 | US$79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Atera

- Activity Dashboard
- Asset Tracking
- Automated Routing
- Customisable Templates
- Email Monitoring
- Knowledge Base Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Proposal Generation
- Real-Time Data
- Real-Time Notifications
- Reporting/Analytics
- Scheduling
- Self Service Portal
- Service History
- Single Sign On
- Support Ticket Management
- Workflow Management

### DeskDay

- Activity Dashboard
- Automated Routing
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Workflow Management

## Links

- [View Atera Profile](https://www.softwareadvice.co.nz/software/125932/atera)
- [View DeskDay Profile](https://www.softwareadvice.co.nz/software/519924/DeskDay)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Atera vs DeskDay Comparison","description":"Compare Atera vs DeskDay regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay","about":[{"@id":"https://www.softwareadvice.co.nz/software/125932/atera#software"},{"@id":"https://www.softwareadvice.co.nz/software/519924/DeskDay#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Atera","description":"Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.\n\nIntroducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa5db114-fb9b-4ee8-bc73-67534471f487.png","url":"https://www.softwareadvice.co.nz/software/125932/atera","@id":"https://www.softwareadvice.co.nz/software/125932/atera#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":448},"offers":{"price":"129","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"DeskDay","description":"DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive solution that helps MSPs enhance customer support, service quality, and overall profitability. \n\nThe platform includes several key features including conversational ticketing that converts email, chat, and Microsoft Teams tickets into direct chats for streamlined IT support. Multi-channel support allows customers to receive assistance through preferred channels, such as email, chat, app, Microsoft Teams, or mobile. Its project management capabilities enable project planning, collaborations, conversations, and invoicing. The quality assurance feature provides automated insights to help identify and address service delivery issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/371fe5f1-dce4-434f-8f61-1545940c4385.png","url":"https://www.softwareadvice.co.nz/software/519924/DeskDay","@id":"https://www.softwareadvice.co.nz/software/519924/DeskDay#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Android, Platform ios"},{"@id":"https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/4553/msp/software","@type":"ListItem"},{"name":"Atera vs DeskDay","position":3,"item":"https://www.softwareadvice.co.nz/compare/125932/519924/atera/vs/DeskDay","@type":"ListItem"}]}]}
</script>