JIRA Service Management vs Salesforce Service Cloud Comparison

JIRA Service Management

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the... Learn more

Target size

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

Target size

JIRA Service Management

Overall rating

4.5
(648 reviews)

Features rating

Value for Money
4.3
Features
4.4
Ease of Use
4.2
Customer Support
4.3
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Salesforce Service Cloud

Overall rating

4.4
(751 reviews)

Features rating

Value for Money
4.1
Features
4.4
Ease of Use
4.1
Customer Support
4.2
View all reviews
JIRA Service Management
  • Free Version
  • Free Trial
Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
JIRA Service Management
  • Cloud-based
  • On-premise
Salesforce Service Cloud
  • Cloud-based
  • On-premise
JIRA Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat