---
description: Compare JIRA Service Management vs OnPage Incident Management System regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JIRA Service Management vs OnPage Incident Management System Comparison
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> OnPage Incident Management System](https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system)

# Compare JIRA Service Management vs OnPage Incident Management System

Canonical: https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system

> Detailed comparison between JIRA Service Management and OnPage Incident Management System. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | OnPage Incident Management System |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 770 | 40 |
| **Starting Price** | US$20.00 | US$13.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### JIRA Service Management

- API
- Audit Trail
- Customisable Templates
- Email Alerts
- IT Incident Management
- Incident Management
- Investigation Management
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Prioritisation
- Real-Time Reporting
- Reporting/Analytics
- Safety Incident Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Templates
- Workflow Management

### OnPage Incident Management System

- API
- Audit Trail
- Customisable Templates
- Email Alerts
- IT Incident Management
- Incident Management
- Investigation Management
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Prioritisation
- Real-Time Reporting
- Reporting/Analytics
- Safety Incident Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Templates
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
- [View OnPage Incident Management System Profile](https://www.softwareadvice.co.nz/software/312072/onpage-incident-management-system)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs OnPage Incident Management System Comparison","description":"Compare JIRA Service Management vs OnPage Incident Management System regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system","about":[{"@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software"},{"@id":"https://www.softwareadvice.co.nz/software/312072/onpage-incident-management-system#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"OnPage Incident Management System","description":"OnPage Incident Management System is an incident management and emergency notification management solution that helps businesses streamline processes related to alert management, escalation automation, real-time auditing, incident reporting, and more from within a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6fbd59d-8206-4c8d-bdd6-9934bc1829eb.png","url":"https://www.softwareadvice.co.nz/software/312072/onpage-incident-management-system","@id":"https://www.softwareadvice.co.nz/software/312072/onpage-incident-management-system#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":40},"offers":{"price":"13.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/4577/incident-management/software","@type":"ListItem"},{"name":"JIRA Service Management vs OnPage Incident Management System","position":3,"item":"https://www.softwareadvice.co.nz/compare/116349/312072/jira-service-management/vs/onpage-incident-management-system","@type":"ListItem"}]}]}
</script>