---
description: Compare Freshdesk vs Helpwise regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Helpwise Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Helpwise](https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise)

# Compare Freshdesk vs Helpwise

Canonical: https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise

> Detailed comparison between Freshdesk and Helpwise. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Helpwise |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3443 | 27 |
| **Starting Price** | US$19.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Routing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Helpwise

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Routing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Helpwise Profile](https://www.softwareadvice.co.nz/software/348193/helpwise)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Helpwise Comparison","description":"Compare Freshdesk vs Helpwise regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise","about":[{"@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.co.nz/software/348193/helpwise#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3443,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Helpwise","description":"Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more!\n\nSales &amp; Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. \n\nHelpwise also has features like reports &amp; analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends.\n\nHelpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers &amp; more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5ec614ed-564e-499a-ad66-07dbd9c5b1d2.png","url":"https://www.softwareadvice.co.nz/software/348193/helpwise","@id":"https://www.softwareadvice.co.nz/software/348193/helpwise#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":27,"ratingValue":4.7},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Helpwise","position":3,"item":"https://www.softwareadvice.co.nz/compare/110247/348193/freshdesk/vs/helpwise","@type":"ListItem"}]}]}
</script>