---
description: Compare Freshdesk vs Keeping.com regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Keeping.com Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Keeping.com](https://www.softwareadvice.co.nz/compare/110247/280568/freshdesk/vs/keeping-com)

# Compare Freshdesk vs Keeping.com

Canonical: https://www.softwareadvice.co.nz/compare/110247/280568/freshdesk/vs/keeping-com

> Detailed comparison between Freshdesk and Keeping.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Keeping.com |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3425 | 15 |
| **Starting Price** | US$19.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Freshdesk

- Access Controls/Permissions
- Alerts/Escalation
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Management
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Prioritisation
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Wiki
- Workflow Management

### Keeping.com

- Access Controls/Permissions
- Alerts/Escalation
- Email Management
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritisation
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Keeping.com Profile](https://www.softwareadvice.co.nz/software/280568/keeping-com)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/110247/280568/freshdesk/vs/keeping-com)

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