---
description: Compare Freshdesk vs eDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs eDesk Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> eDesk](https://www.softwareadvice.co.nz/compare/110247/163237/freshdesk/vs/xsellco-fusion)

# Compare Freshdesk vs eDesk

Canonical: https://www.softwareadvice.co.nz/compare/110247/163237/freshdesk/vs/xsellco-fusion

> Detailed comparison between Freshdesk and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | eDesk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3425 | 71 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View eDesk Profile](https://www.softwareadvice.co.nz/software/163237/xsellco-fusion)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/110247/163237/freshdesk/vs/xsellco-fusion)

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