---
description: Compare Groove vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Groove vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Groove \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.nz/compare/110166/110247/groove/vs/freshdesk)

# Compare Groove vs Freshdesk

Canonical: https://www.softwareadvice.co.nz/compare/110166/110247/groove/vs/freshdesk

> Detailed comparison between Groove and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Groove | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 87 | 3425 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Groove

- API
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Groove Profile](https://www.softwareadvice.co.nz/software/110166/groove)
- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/110166/110247/groove/vs/freshdesk)

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