---
description: Compare LiveAgent vs Milldesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Milldesk Comparison
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [LiveAgent \<span\>vs\</span\> Milldesk](https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk)

# Compare LiveAgent vs Milldesk

Canonical: https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk

> Detailed comparison between LiveAgent and Milldesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Milldesk |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1789 | 31 |
| **Starting Price** | US$15.00 | R$26.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Email Management
- Email Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Milldesk

- API
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Email Management
- Email Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
- [View Milldesk Profile](https://www.softwareadvice.co.nz/software/266381/milldesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Milldesk Comparison","description":"Compare LiveAgent vs Milldesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk","about":[{"@id":"https://www.softwareadvice.co.nz/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.nz/software/266381/milldesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@id":"https://www.softwareadvice.co.nz/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Milldesk","description":"Milldesk is an IT help desk and service management platform designed for managing all aspects of your IT department. With its intelligent workflows, users can create tickets and assign them to appropriate personnel as well as view, prioritize and resolve issues in just a few clicks. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2af65535-a61a-4639-8141-95eca149218d.png","url":"https://www.softwareadvice.co.nz/software/266381/milldesk","@id":"https://www.softwareadvice.co.nz/software/266381/milldesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":31},"offers":{"price":"26","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"/directory/3923/chatbot/software","@type":"ListItem"},{"name":"LiveAgent vs Milldesk","position":3,"item":"https://www.softwareadvice.co.nz/compare/109980/266381/liveagent/vs/milldesk","@type":"ListItem"}]}]}
</script>