---
description: Compare Dynamics 365 vs Cisco Unified Contact Center Express regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 vs Cisco Unified Contact Center Express Comparison
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Dynamics 365 \<span\>vs\</span\> Cisco Unified Contact Center Express](https://www.softwareadvice.co.nz/compare/106335/391960/microsoft-dynamics-crm/vs/cisco-unified-contact-center-express)

# Compare Dynamics 365 vs Cisco Unified Contact Center Express

Canonical: https://www.softwareadvice.co.nz/compare/106335/391960/microsoft-dynamics-crm/vs/cisco-unified-contact-center-express

> Detailed comparison between Dynamics 365 and Cisco Unified Contact Center Express. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Cisco Unified Contact Center Express |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 5822 | 5 |
| **Starting Price** | US$50.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Documentation | - |

## Key features

### Dynamics 365

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer History
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centres
- Fund Management
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Third-Party Integrations

### Cisco Unified Contact Center Express

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer History
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centres
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Dynamics 365 Profile](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm)
- [View Cisco Unified Contact Center Express Profile](https://www.softwareadvice.co.nz/software/391960/cisco-unified-contact-center-express)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/106335/391960/microsoft-dynamics-crm/vs/cisco-unified-contact-center-express)

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