---
description: Compare WalkMe vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: WalkMe vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Onboarding Software](/directory/1396/employee-onboarding/software) > [WalkMe \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent)

# Compare WalkMe vs LiveAgent

Canonical: https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent

> Detailed comparison between WalkMe and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | WalkMe | LiveAgent |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 63 | 1789 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### WalkMe

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Management
- Live Chat
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Segmentation
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### LiveAgent

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Management
- Live Chat
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Segmentation
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View WalkMe Profile](https://www.softwareadvice.co.nz/software/10398/walkme)
- [View LiveAgent Profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"WalkMe vs LiveAgent Comparison","description":"Compare WalkMe vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent","about":[{"@id":"https://www.softwareadvice.co.nz/software/10398/walkme#software"},{"@id":"https://www.softwareadvice.co.nz/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"WalkMe","description":"WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.\n\n\nThe software helps drive customers to specific actions using automated tip balloons as part of the \"Walk-Thrus\" feature. These \"Walk-thrus\" can be played automatically, via a link in an email widget that allows customers to choose specific \"Walk-Thrus,\" or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. \n\n\nWalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/771def7a-649d-42ba-8269-b63cfc724b75.png","url":"https://www.softwareadvice.co.nz/software/10398/walkme","@id":"https://www.softwareadvice.co.nz/software/10398/walkme#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":63,"ratingValue":4.4},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@id":"https://www.softwareadvice.co.nz/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Onboarding Software","position":2,"item":"/directory/1396/employee-onboarding/software","@type":"ListItem"},{"name":"WalkMe vs LiveAgent","position":3,"item":"https://www.softwareadvice.co.nz/compare/10398/109980/walkme/vs/liveagent","@type":"ListItem"}]}]}
</script>
