---
description: Review of Alcea Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Alcea Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Alcea Helpdesk](/software/57378/fit-helpdesk) > [Alcea Helpdesk Alternatives](https://www.softwareadvice.co.nz/alternatives/57378/fit-helpdesk)

# Alternatives to Alcea Helpdesk

Canonical: https://www.softwareadvice.co.nz/alternatives/57378/fit-helpdesk

> Explore the top alternatives to Alcea Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/26892/57378/zendesk-talk/vs/fit-helpdesk)
2. **Jira** — 4.4/5 (15457 reviews) — Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from st...
   - [View profile](https://www.softwareadvice.co.nz/software/4315/jira)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/4315/57378/jira/vs/fit-helpdesk)
3. **GitHub** — 4.8/5 (6198 reviews) — GitHub is a project management and code sharing platform that allows users to share their codes with others and creat...
   - [View profile](https://www.softwareadvice.co.nz/software/397820/github)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/397820/fit-helpdesk/vs/github)
4. **JIRA Service Management** — 4.5/5 (772 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/116349/fit-helpdesk/vs/jira-service-management)
5. **LiveAgent** — 4.7/5 (1787 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/109980/fit-helpdesk/vs/liveagent)
6. **Milvus** — 4.8/5 (298 reviews) — Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket m...
   - [View profile](https://www.softwareadvice.co.nz/software/246233/milvus)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/246233/fit-helpdesk/vs/milvus)
7. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/110247/fit-helpdesk/vs/freshdesk)
8. **Freshservice** — 4.6/5 (791 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
   - [View profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/436317/fit-helpdesk/vs/freshservice)
9. **Zoho Desk** — 4.5/5 (2214 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/393877/fit-helpdesk/vs/zoho-desk)
10. **HelpDesk** — 4.6/5 (182 reviews) — HelpDesk.com is a cloud-based ticketing platform for customer service teams, part of the Text.com customer service pl...
    - [View profile](https://www.softwareadvice.co.nz/software/150799/helpdesk)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/150799/fit-helpdesk/vs/helpdesk)
11. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
    - [View profile](https://www.softwareadvice.co.nz/software/174544/boss-support-central)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/174544/fit-helpdesk/vs/boss-support-central)
12. **SysAid** — 4.5/5 (522 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
    - [View profile](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/158389/fit-helpdesk/vs/sysaid-it-crm)
13. **Giva** — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
    - [View profile](https://www.softwareadvice.co.nz/software/61303/giva)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/61303/fit-helpdesk/vs/giva)
14. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
    - [View profile](https://www.softwareadvice.co.nz/software/27516/faveo-helpdesk)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/27516/57378/faveo-helpdesk/vs/fit-helpdesk)
15. **Zoho Projects** — 4.5/5 (870 reviews) — Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, a...
    - [View profile](https://www.softwareadvice.co.nz/software/392421/zoho-projects)
    - [Compare vs Alcea Helpdesk](https://www.softwareadvice.co.nz/compare/57378/392421/fit-helpdesk/vs/zoho-projects)

## Related Categories

- [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/57378/fit-helpdesk)
- [View Product Profile](https://www.softwareadvice.co.nz/software/57378/fit-helpdesk)

-----

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