---
description: Review of CXM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [CXM](/software/454192/CXM-Recording-and-Quality-Monitoring) > [CXM Alternatives](https://www.softwareadvice.co.nz/alternatives/454192/CXM-Recording-and-Quality-Monitoring)

# Alternatives to CXM

Canonical: https://www.softwareadvice.co.nz/alternatives/454192/CXM-Recording-and-Quality-Monitoring

> Explore the top alternatives to CXM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
   - [View profile](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/4936/454192/3cx-phone-system/vs/CXM-Recording-and-Quality-Monitoring)
2. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/26892/454192/zendesk-talk/vs/CXM-Recording-and-Quality-Monitoring)
3. **Bitrix24** — 4.2/5 (990 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
   - [View profile](https://www.softwareadvice.co.nz/software/128326/bitrix24)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/128326/454192/bitrix24/vs/CXM-Recording-and-Quality-Monitoring)
4. **LiveAgent** — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/109980/454192/liveagent/vs/CXM-Recording-and-Quality-Monitoring)
5. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/110247/454192/freshdesk/vs/CXM-Recording-and-Quality-Monitoring)
6. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/393877/454192/zoho-desk/vs/CXM-Recording-and-Quality-Monitoring)
7. **Webex Suite** — 4.4/5 (7402 reviews) — Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and ...
   - [View profile](https://www.softwareadvice.co.nz/software/430596/webex)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/430596/454192/webex/vs/CXM-Recording-and-Quality-Monitoring)
8. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
   - [View profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/363691/454192/service-cloud/vs/CXM-Recording-and-Quality-Monitoring)
9. **Ringover** — 4.7/5 (871 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
   - [View profile](https://www.softwareadvice.co.nz/software/120988/ringover)
   - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/120988/454192/ringover/vs/CXM-Recording-and-Quality-Monitoring)
10. **JustCall** — 4.1/5 (224 reviews) — JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helpe...
    - [View profile](https://www.softwareadvice.co.nz/software/75453/justcall)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/75453/454192/justcall/vs/CXM-Recording-and-Quality-Monitoring)
11. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
    - [View profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/323407/454192/pureconnect/vs/CXM-Recording-and-Quality-Monitoring)
12. **Gladly** — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
    - [View profile](https://www.softwareadvice.co.nz/software/168565/gladly)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/168565/454192/gladly/vs/CXM-Recording-and-Quality-Monitoring)
13. **Agile CRM** — 4.1/5 (524 reviews) — Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....
    - [View profile](https://www.softwareadvice.co.nz/software/6827/agile-crm)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/6827/454192/agile-crm/vs/CXM-Recording-and-Quality-Monitoring)
14. **NiCE CXone** — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
    - [View profile](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/20067/454192/nice-incontact-cxone-workforce/vs/CXM-Recording-and-Quality-Monitoring)
15. **Five9** — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
    - [View profile](https://www.softwareadvice.co.nz/software/20063/five9)
    - [Compare vs CXM](https://www.softwareadvice.co.nz/compare/20063/454192/five9/vs/CXM-Recording-and-Quality-Monitoring)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/454192/CXM-Recording-and-Quality-Monitoring)
- [View Product Profile](https://www.softwareadvice.co.nz/software/454192/CXM-Recording-and-Quality-Monitoring)

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