---
description: Review of ProProfs Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ProProfs Help Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [ProProfs Help Desk](/software/420206/proprofs-help-desk) > [ProProfs Help Desk Alternatives](https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk)

# Alternatives to ProProfs Help Desk

Canonical: https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk

> Explore the top alternatives to ProProfs Help Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Bitrix24** — 4.2/5 (990 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
   - [View profile](https://www.softwareadvice.co.nz/software/128326/bitrix24)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/128326/420206/bitrix24/vs/proprofs-help-desk)
2. **LiveAgent** — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/109980/420206/liveagent/vs/proprofs-help-desk)
3. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/110247/420206/freshdesk/vs/proprofs-help-desk)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/26892/420206/zendesk-talk/vs/proprofs-help-desk)
5. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/393877/420206/zoho-desk/vs/proprofs-help-desk)
6. **JIRA Service Management** — 4.5/5 (770 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/116349/420206/jira-service-management/vs/proprofs-help-desk)
7. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, reques...
   - [View profile](https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/87104/420206/hubspot-service-hub/vs/proprofs-help-desk)
8. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
   - [View profile](https://www.softwareadvice.co.nz/software/174544/boss-support-central)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/174544/420206/boss-support-central/vs/proprofs-help-desk)
9. **Hiver** — 4.7/5 (147 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
   - [View profile](https://www.softwareadvice.co.nz/software/60479/hiver)
   - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/60479/420206/hiver/vs/proprofs-help-desk)
10. **TOPdesk** — 4.4/5 (111 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
    - [View profile](https://www.softwareadvice.co.nz/software/64429/topdesk)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/64429/420206/topdesk/vs/proprofs-help-desk)
11. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
    - [View profile](https://www.softwareadvice.co.nz/software/318585/issuetrak)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/318585/420206/issuetrak/vs/proprofs-help-desk)
12. **TIKTING** (0 reviews) — Built using Microsoft technologies, focus on speed and reliability. SaaS or On-Premises Deployment Auto Ticket Creati...
    - [View profile](https://www.softwareadvice.co.nz/software/377995/tikting)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/377995/420206/tikting/vs/proprofs-help-desk)
13. **TeamSupport** — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
    - [View profile](https://www.softwareadvice.co.nz/software/2808/teamsupport)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/2808/420206/teamsupport/vs/proprofs-help-desk)
14. **ServiceTonic** — 4.7/5 (6 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
    - [View profile](https://www.softwareadvice.co.nz/software/32396/service-tonic)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/32396/420206/service-tonic/vs/proprofs-help-desk)
15. **ServicePRO** — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...
    - [View profile](https://www.softwareadvice.co.nz/software/373753/servicepro)
    - [Compare vs ProProfs Help Desk](https://www.softwareadvice.co.nz/compare/373753/420206/servicepro/vs/proprofs-help-desk)

## Related Categories

- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)
- [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software)
- [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk)
- [View Product Profile](https://www.softwareadvice.co.nz/software/420206/proprofs-help-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ProProfs Help Desk","description":"Discover alternatives to ProProfs Help Desk and related software to quickly shortlist your selection and narrow down the right software for your organization on Software Advice New Zealand.","url":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk","about":{"@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#software"},"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#software"},"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"ProProfs Help Desk","url":"https://www.softwareadvice.co.nz/software/420206/proprofs-help-desk","@id":"https://www.softwareadvice.co.nz/software/420206/proprofs-help-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"0","@type":"Offer"}},{"@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"ProProfs Help Desk","position":3,"item":"/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"ProProfs Help Desk Alternatives","position":4,"item":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"ProProfs Help Desk Software Alternatives &amp; Similar Software - Software Advice New Zealand","@context":"https://schema.org","@id":"https://www.softwareadvice.co.nz/alternatives/420206/proprofs-help-desk#itemlist","@type":"ItemList","itemListElement":[{"name":"Bitrix24","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"LiveAgent","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Zoho Desk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"JIRA Service Management","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"HubSpot Service Hub","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub","@type":"ListItem"},{"name":"BOSSDesk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.co.nz/software/174544/boss-support-central","@type":"ListItem"},{"name":"Hiver","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.nz/software/60479/hiver","@type":"ListItem"},{"name":"TOPdesk","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.co.nz/software/64429/topdesk","@type":"ListItem"},{"name":"Issuetrak","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.softwareadvice.co.nz/software/318585/issuetrak","@type":"ListItem"},{"name":"TIKTING","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.softwareadvice.co.nz/software/377995/tikting","@type":"ListItem"},{"name":"TeamSupport","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"ServiceTonic","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.softwareadvice.co.nz/software/32396/service-tonic","@type":"ListItem"},{"name":"ServicePRO","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.co.nz/software/373753/servicepro","@type":"ListItem"}],"numberOfItems":15}
</script>