---
description: Review of Genesys Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Genesys Cloud CX](/software/323407/pureconnect) > [Genesys Cloud CX Alternatives](https://www.softwareadvice.co.nz/alternatives/323407/pureconnect)

# Alternatives to Genesys Cloud CX

Canonical: https://www.softwareadvice.co.nz/alternatives/323407/pureconnect

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/323407/393877/pureconnect/vs/zoho-desk)
2. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/110247/323407/freshdesk/vs/pureconnect)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/26892/323407/zendesk-talk/vs/pureconnect)
4. **Ringover** — 4.7/5 (871 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
   - [View profile](https://www.softwareadvice.co.nz/software/120988/ringover)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/120988/323407/ringover/vs/pureconnect)
5. **Convoso** — 4.5/5 (387 reviews) — Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers acro...
   - [View profile](https://www.softwareadvice.co.nz/software/2799/safesoft-contact)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/2799/323407/safesoft-contact/vs/pureconnect)
6. **DialedIn CCaaS** — 4.8/5 (324 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
   - [View profile](https://www.softwareadvice.co.nz/software/20027/chasedata)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/20027/323407/chasedata/vs/pureconnect)
7. **LiveAgent** — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/109980/323407/liveagent/vs/pureconnect)
8. **Readymode** — 4.6/5 (142 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
   - [View profile](https://www.softwareadvice.co.nz/software/171343/Readymode)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/171343/323407/Readymode/vs/pureconnect)
9. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered ...
   - [View profile](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/2683/323407/nextiva-business-voip/vs/pureconnect)
10. **CallHippo** — 4.4/5 (680 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
    - [View profile](https://www.softwareadvice.co.nz/software/80310/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/80310/323407/callhippo/vs/pureconnect)
11. **NiCE CXone** — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
    - [View profile](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/20067/323407/nice-incontact-cxone-workforce/vs/pureconnect)
12. **Five9** — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
    - [View profile](https://www.softwareadvice.co.nz/software/20063/five9)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/20063/323407/five9/vs/pureconnect)
13. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
    - [View profile](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/231268/323407/calabrio-one-suite/vs/pureconnect)
14. **Wildix** — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
    - [View profile](https://www.softwareadvice.co.nz/software/208756/wildix)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/208756/323407/wildix/vs/pureconnect)
15. **Amazon Connect** — 4.5/5 (93 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
    - [View profile](https://www.softwareadvice.co.nz/software/352892/amazon-connect)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/323407/352892/pureconnect/vs/amazon-connect)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/323407/pureconnect)
- [View Product Profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX","description":"Discover alternatives to Genesys Cloud CX and related software to quickly shortlist your selection and narrow down the right software for your organization on Software Advice New Zealand.","url":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect","about":{"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#software"},"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#webpage","mainEntity":{"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#software"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"Genesys Cloud CX","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/323407/pureconnect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":262,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Genesys Cloud CX","position":3,"item":"/software/323407/pureconnect","@type":"ListItem"},{"name":"Genesys Cloud CX Alternatives","position":4,"item":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Genesys Cloud CX Software Alternatives &amp; Similar Software - Software Advice New Zealand","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Ringover","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.co.nz/software/120988/ringover","@type":"ListItem"},{"name":"Convoso","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.softwareadvice.co.nz/software/2799/safesoft-contact","@type":"ListItem"},{"name":"DialedIn CCaaS","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.softwareadvice.co.nz/software/20027/chasedata","@type":"ListItem"},{"name":"LiveAgent","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Readymode","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.softwareadvice.co.nz/software/171343/Readymode","@type":"ListItem"},{"name":"Nextiva","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"CallHippo","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.softwareadvice.co.nz/software/80310/callhippo","@type":"ListItem"},{"name":"NiCE CXone","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Five9","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.co.nz/software/20063/five9","@type":"ListItem"},{"name":"Calabrio ONE","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite","@type":"ListItem"},{"name":"Wildix","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d5041fe-5c16-4b26-a7af-f4f82ec2deef.webp","url":"https://www.softwareadvice.co.nz/software/208756/wildix","@type":"ListItem"},{"name":"Amazon Connect","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.softwareadvice.co.nz/software/352892/amazon-connect","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/alternatives/323407/pureconnect#itemlist","numberOfItems":15}
</script>