---
description: Review of Dynamics 365 Customer Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Dynamics 365 Customer Service](/software/28653/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.softwareadvice.co.nz/alternatives/28653/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.softwareadvice.co.nz/alternatives/28653/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk)
2. **Zendesk Suite** — 4.4/5 (4083 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/26892/28653/zendesk-talk/vs/dynamics-365-customer-service)
3. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk)
4. **TeamViewer ONE** — 4.6/5 (11629 reviews) — TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited tim...
   - [View profile](https://www.softwareadvice.co.nz/software/99131/teamviewer)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/99131/dynamics-365-customer-service/vs/teamviewer)
5. **Zoho Assist** — 4.7/5 (1445 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
   - [View profile](https://www.softwareadvice.co.nz/software/392373/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/392373/dynamics-365-customer-service/vs/zoho-assist)
6. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.co.nz/software/27068/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/27068/28653/livechat/vs/dynamics-365-customer-service)
7. **LiveAgent** — 4.7/5 (1786 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/109980/dynamics-365-customer-service/vs/liveagent)
8. **Guru** — 4.8/5 (639 reviews) — Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, a...
   - [View profile](https://www.softwareadvice.co.nz/software/103160/guru)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/103160/dynamics-365-customer-service/vs/guru)
9. **Freshservice** — 4.5/5 (751 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
   - [View profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/436317/dynamics-365-customer-service/vs/freshservice)
10. **ServiceNow** — 4.5/5 (350 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
    - [View profile](https://www.softwareadvice.co.nz/software/27432/service-now)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/27432/28653/service-now/vs/dynamics-365-customer-service)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
    - [View profile](https://www.softwareadvice.co.nz/software/157633/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/157633/dynamics-365-customer-service/vs/tidio-chat)
12. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
    - [View profile](https://www.softwareadvice.co.nz/software/150799/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/150799/dynamics-365-customer-service/vs/helpdesk)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
    - [View profile](https://www.softwareadvice.co.nz/software/174544/boss-support-central)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/174544/dynamics-365-customer-service/vs/boss-support-central)
14. **Crisp** — 4.6/5 (148 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
    - [View profile](https://www.softwareadvice.co.nz/software/162277/crisp)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/162277/dynamics-365-customer-service/vs/crisp)
15. **Giva** — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
    - [View profile](https://www.softwareadvice.co.nz/software/61303/giva)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.nz/compare/28653/61303/dynamics-365-customer-service/vs/giva)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/28653/dynamics-365-customer-service)
- [View Product Profile](https://www.softwareadvice.co.nz/software/28653/dynamics-365-customer-service)

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