---
description: Review of MSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MSM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [MSM](/software/265669/msm) > [MSM Alternatives](https://www.softwareadvice.co.nz/alternatives/265669/msm)

# Alternatives to MSM

Canonical: https://www.softwareadvice.co.nz/alternatives/265669/msm

> Explore the top alternatives to MSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
   - [View profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/265669/436317/msm/vs/freshservice)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/26892/265669/zendesk-talk/vs/msm)
3. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
   - [View profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/265669/393877/msm/vs/zoho-desk)
4. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
   - [View profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/110247/265669/freshdesk/vs/msm)
5. **Milvus** — 4.8/5 (298 reviews) — Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket m...
   - [View profile](https://www.softwareadvice.co.nz/software/246233/milvus)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/246233/265669/milvus/vs/msm)
6. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
   - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/109980/265669/liveagent/vs/msm)
7. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls y...
   - [View profile](https://www.softwareadvice.co.nz/software/127126/bomgar)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/127126/265669/bomgar/vs/msm)
8. **ServiceNow** — 4.5/5 (361 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
   - [View profile](https://www.softwareadvice.co.nz/software/27432/service-now)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/27432/265669/service-now/vs/msm)
9. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and A...
   - [View profile](https://www.softwareadvice.co.nz/software/100976/supremo)
   - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/100976/265669/supremo/vs/msm)
10. **SysAid** — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
    - [View profile](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/158389/265669/sysaid-it-crm/vs/msm)
11. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
    - [View profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/116349/265669/jira-service-management/vs/msm)
12. **LiveChat** — 4.6/5 (1728 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
    - [View profile](https://www.softwareadvice.co.nz/software/27068/livechat)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/27068/265669/livechat/vs/msm)
13. **Raiseaticket** — 4.7/5 (48 reviews) — Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and st...
    - [View profile](https://www.softwareadvice.co.nz/software/461867/Raiseaticket)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/265669/461867/msm/vs/Raiseaticket)
14. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets...
    - [View profile](https://www.softwareadvice.co.nz/software/310334/desk-manager)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/265669/310334/msm/vs/desk-manager)
15. **TeamDynamix** — 4.4/5 (170 reviews) — TeamDynamix is an award-winning, no-code ITSM/ESM platform with native AI and automation that helps IT teams automate...
    - [View profile](https://www.softwareadvice.co.nz/software/65333/teamdynamix)
    - [Compare vs MSM](https://www.softwareadvice.co.nz/compare/65333/265669/teamdynamix/vs/msm)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/265669/msm)
- [View Product Profile](https://www.softwareadvice.co.nz/software/265669/msm)

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