---
description: Review of Metaphor Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Metaphor Contact Center | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [Metaphor Contact Center](/software/2271/usan) > [Metaphor Contact Center Alternatives](https://www.softwareadvice.co.nz/alternatives/2271/usan)

# Alternatives to Metaphor Contact Center

Canonical: https://www.softwareadvice.co.nz/alternatives/2271/usan

> Explore the top alternatives to Metaphor Contact Center. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Bitrix24** — 4.2/5 (990 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
   - [View profile](https://www.softwareadvice.co.nz/software/128326/bitrix24)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/128326/usan/vs/bitrix24)
2. **DialedIn CCaaS** — 4.8/5 (324 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
   - [View profile](https://www.softwareadvice.co.nz/software/20027/chasedata)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/20027/usan/vs/chasedata)
3. **Convoso** — 4.5/5 (387 reviews) — Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers acro...
   - [View profile](https://www.softwareadvice.co.nz/software/2799/safesoft-contact)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/2799/usan/vs/safesoft-contact)
4. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
   - [View profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/323407/usan/vs/pureconnect)
5. **NiCE CXone** — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
   - [View profile](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/20067/usan/vs/nice-incontact-cxone-workforce)
6. **Talkdesk** — 4.5/5 (733 reviews) — Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneous...
   - [View profile](https://www.softwareadvice.co.nz/software/20039/talkdesk)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/20039/usan/vs/talkdesk)
7. **Voiptime Cloud** — 4.8/5 (80 reviews) — Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center ...
   - [View profile](https://www.softwareadvice.co.nz/software/55594/voiptime-cloud)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/55594/usan/vs/voiptime-cloud)
8. **Ricochet360** — 4.8/5 (82 reviews) — Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solut...
   - [View profile](https://www.softwareadvice.co.nz/software/183895/ricochet360)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/183895/usan/vs/ricochet360)
9. **Five9** — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
   - [View profile](https://www.softwareadvice.co.nz/software/20063/five9)
   - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/20063/usan/vs/five9)
10. **Bright Pattern** — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
    - [View profile](https://www.softwareadvice.co.nz/software/20023/servicepattern)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/20023/usan/vs/servicepattern)
11. **PhoneBurner** — 4.8/5 (176 reviews) — PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highl...
    - [View profile](https://www.softwareadvice.co.nz/software/28049/phoneburner)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/28049/usan/vs/phoneburner)
12. **Ring.io** — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
    - [View profile](https://www.softwareadvice.co.nz/software/18320/ringio)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/18320/usan/vs/ringio)
13. **Close** — 4.7/5 (164 reviews) — Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling s...
    - [View profile](https://www.softwareadvice.co.nz/software/31057/close-io)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/31057/usan/vs/close-io)
14. **LiveAgent** — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
    - [View profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/109980/usan/vs/liveagent)
15. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
    - [View profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
    - [Compare vs Metaphor Contact Center](https://www.softwareadvice.co.nz/compare/2271/26892/usan/vs/zendesk-talk)

## Related Categories

- [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [Distribution CRM Software](https://www.softwareadvice.co.nz/directory/3846/distribution/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/alternatives/2271/usan)
- [View Product Profile](https://www.softwareadvice.co.nz/software/2271/usan)

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